سياسة الاسترداد

14-Day Return & Refund Policy

At Petsika, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return, provided that the item meets the following conditions:

  • The item is unused and in its original condition.
  • It is returned with its original packaging, tags, and any included accessories (if applicable).
  • You provide the purchase receipt or proof of order.

To request a return, please contact us at:

📧 petsika9161@gmail.com
or 01100619110

Please do not send any item back before contacting us first. Unauthorized returns may be refused.

Return Address

Returns should be sent to:

Petsika
Craft Zone,block 7 Madinaty
New Cairo, Cairo, Egypt

 

Damaged, Defective, or Incorrect Items

If your order:

  • Arrives damaged,
  • Has a manufacturing defect,
  • Or you receive the wrong product,

please contact us within 48 hours of delivery at:

📧 petsika9161@gmail.com
or 01100619110

Please include:

  • Your order number
  • Photos of the product.
  • Photos of the packaging.

After reviewing your request, we will provide a replacement, repair, or full refund where applicable.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened pet food
  • Opened wet food
  • Opened treats
  • Opened cat litter
  • Pet medicines
  • Vitamins or supplements
  • Opened grooming or hygiene products
  • Live animals
  • Birds
  • Fish
  • Custom-made or personalised products
  • Digital or downloadable products
  • Products damaged due to misuse, neglect, or improper storage

If you're unsure whether your item is eligible for return, please contact our support team before sending it back.

Exchanges

If you'd like a different product:

  1. Request a return (if the item is eligible).
  2. Once your return is approved, place a new order for the item you wish to purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved:

  • Your refund will be issued using your original payment method.
  • Refunds are typically processed within 10 business days.

If you have not received your refund after 10 business days, please contact us at:

📧 petsika9161@gmail.com
or 01100619110

Need Help?

If you have any questions regarding returns or refunds, our support team will be happy to assist you.

Petsika Customer Support

📧 petsika9161@gmail.com
or 01100619110