Shipping policy

Fast delivery in Madinaty within 30 minutes .
Shipping Policy

At Petsika, we are committed to delivering your pet's essentials quickly, safely, and reliably.

Order Processing

• Orders are processed within 5 minutes  after payment confirmation.
• Orders placed after business hours will be processed on the next business day.
• You will receive an order confirmation once your order has been successfully placed.

Delivery Areas

We currently deliver to:

• Madinaty
• El Shorouk
• Badr City

Delivery availability may vary depending on your location.

Delivery Time

Estimated delivery times:

• Madinaty: 30–60 minutes during business hours.
• Nearby Areas: Same day or within 24 hours.
• Other Locations: 1–2 business days.

Delivery times may vary due to weather conditions, traffic, holidays, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated during checkout based on your delivery location.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you may receive delivery updates.

If you have any questions regarding your order status, please contact our customer support team.

Delivery Attempts

Please ensure that someone is available to receive your order.

If delivery cannot be completed because the customer is unavailable or has provided an incorrect address or phone number, additional delivery charges may apply for another delivery attempt.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Petsika is not responsible for delays caused by incorrect or incomplete shipping addresses or contact information.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the package.
• Photos of the damaged item (if applicable).

We will investigate the issue and provide an appropriate solution as quickly as possible.

Delivery Restrictions

Some products or services may not be available for delivery to certain locations due to transportation or safety requirements.

If we are unable to fulfill your order, we will contact you promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Petsika Customer Support

Email: petsika9161@gmail.com